Refund policy
Last updated: November 18, 2025
Thank you for shopping with Brightly. We aim to provide you with a smooth and satisfying shopping experience. This Return & Refund Policy describes how returns, exchanges, and refunds are handled for purchases made through our Services.
Returns & Exchanges
We accept returns and exchanges under the following conditions:
Eligibility
The item must be unused, unworn, unwashed, and in the same condition as received.
All tags, packaging, and accessories must be intact.
Returns must be initiated within 7 days of delivery.
Certain items such as innerwear, sale items, or personalized products are non-returnable for hygiene or final-sale reasons.
Non-returnable items
Innerwear, socks, undergarments
Clearance / final sale items
Items with missing tags or signs of use
How to Request a Return
To initiate a return or exchange, please contact us at:
Order number
Reason for return
Images (if item is damaged or defective)
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
Refund will be processed to your original method of payment.
Processing time: 5–10 business days depending on your bank/payment provider.
If rejected:
We will return the item back to you at your shipping address.
Late or Missing Refunds
If you haven’t received a refund:
-
Check your bank account.
-
Contact your bank/credit card provider.
If still unresolved, email us at
Damaged or Wrong Items
If you received a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos.
Shipping Costs for Returns
Return shipping is paid by the customer, unless the item is defective or incorrect.
Shipping charges are non-refundable.
Exchange Requests
Exchanges are subject to product availability.
If unavailable, we will offer:
A refund, or
Store credit
Contact
For any return/refund assistance:
Tread Name: brightlys.shop
Name: Jay Narayan
Email: brightly022@gmail.com
Address: jagdamba Prasad, Manjh Gaon, Post-Palpur, Thana Kumarganj, Manjh Gaon, faizabad, Uttar Pradesh- 224153
Mobile : 99180 06483